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Customer Service Approach
The Ballast Water Treatment System business is moving into a new era, after the final phase of the IMO regulations became effective September 8th 2019. It is not only a requirement to have a BWTS installed on a ship, but the system must be used as well. For Optimarin this means that our Service organization is ready and prepared to support our customers all the way 24/7 around the globe.
To date, few ships have been operating their BWTS’s on a regular basis over time. As a result, a system might not be functioning properly or as intended for several reason with non-compliance as a result. To mitigate such a situation and to ensure that the ships are running the BWTS with maximum uptime and minimum disruption, Optimarin does not only have dedicated service team in Norway at your disposal, but a world-wide network of service partners ready to support, and training centers in Norway, Manilla and Mumbai with full scale Optimarin BWTS installed for the benefit of crew members on training.
Optimarin offers a comprehensive warranty program, and service agreements which will ensure that the Optimarin BWTS are maintained and are running smoothly.
More about the Service Organization
Optimarin has a centralized service center at the head office in Norway responsible for after sales follow up and dialogue with our customers.
The service center is managing spares sales globally, and the execution department is planning / scheduling commissioning’s and service jobs for all the Optimarin certified service engineers around the world.
Optimarin has in addition to our own service engineers, partnership with several reputable and qualified service providers such as Goltens and Mackay on different locations around the world. These partners have dedicated BWTS trained engineers performing jobs on behalf of Optimarin.
Optimarin has established satellite warehouses in several locations outside Norway to enable shorter response times for parts shipments.
Training – Optimarin Academy
Training is an important part of Optimarin’s service offering, as we recognize that training is a key element in ensuring that dedicated crews can operate the OBS in a safe manner, and as an integral part of the ship’s operations, and further that service engineers can accommodate our customers with respect to commissioning of the BWTS and perform other service jobs.